PRIVACY POLICY
Last updated: October 2026
Font Communications respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us, work with us or otherwise interact with Font Communications.
Who we are
Font Communications is a communications consultancy based in Manchester, UK. We provide services including public relations, planning communications, public affairs, placemaking, digital and social media, and stakeholder and community engagement.
For the purposes of UK data protection law, Font Communications is the controller of the personal information described in this policy unless we tell you otherwise.
Our registered office address is 21 Clare Road, Halifax, West Yorkshire, United Kingdom, HX1 2HX
The information we collect
The personal information we collect depends on how you interact with us.
It may include:
Your name, job title and organisation
Your email address, telephone number and other contact details
Information you provide when you contact us or make an enquiry
Correspondence between you and Font Communications
Information relating to our clients, prospective clients, suppliers, professional contacts and other stakeholders
Information you provide if you apply for a role with us
Information you provide when taking part in an event, consultation, survey or engagement exercise managed by us
Technical information generated when you use our website, such as your IP address, browser type, device information and information about how you use the site
Any other personal information you choose to provide to us
We ask that you do not provide sensitive personal information unless it is necessary and appropriate for the purpose for which you are contacting us.
How we collect your information
We may collect personal information:
Directly from you, for example when you email, call or meet us
When you submit information through our website
Through our work with clients, partners and other organisations
Through publicly available sources, such as company websites, professional directories and social media
When you attend an event or take part in a consultation or engagement exercise
When you apply to work with us
Automatically when you visit our website, through cookies and similar technologies where applicable
Consultation and community engagement
As part of our work, Font Communications may manage public consultations, stakeholder engagement exercises, surveys, events or other forms of community engagement on behalf of clients.
This may involve collecting information such as names, contact details, opinions, comments and information about an individual's relationship with a particular place, development or proposal.
The privacy information provided for the particular consultation or engagement exercise will explain who is responsible for the information, how it will be used and whether Font Communications is acting as a controller or as a processor on behalf of a client.
Providing your contact details allows Font Communications Ltd, on behalf of clients, to assess the reach of the community consultation and log responses. Should you select to be kept informed, your email address and postal address will allow Font Communications to keep you updated on plans for the project only. Copies of the feedback received may be made available, in due course, to your local council. We will, however, request that your personal details are not placed on the public record. Your personal details will be held securely by Font Communications Ltd and the client in compliance with the UK General Data Protection Regulation (UK GDPR).
How we use your information
We may use personal information to:
Respond to enquiries and communicate with you
Provide our services to clients
Manage our relationships with clients, prospective clients, suppliers, partners and professional contacts
Deliver public relations, public affairs, stakeholder engagement and consultation activity
Administer events, meetings, surveys and engagement exercises
Manage our website and understand how it is used
Send relevant business communications were permitted by law
Consider job applications and manage recruitment
Manage our business, contracts, accounts and records
Protect our business, systems and website against misuse, fraud or security threats
comply with legal, regulatory and professional obligations
Establish, exercise or defend legal claims
We will only use personal information where we have a lawful basis for doing so.
Our lawful bases
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Legitimate interests: Where using your information is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include managing client and professional relationships, responding to business enquiries, promoting our services and operating our website.
Contract: Where processing is necessary to enter into or perform a contract with you.
Legal obligation: Where we need to process information to comply with the law.
Consent: Where you have given us permission to process your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.
Where we process special category personal data, we will only do so where an additional condition under data protection law applies.
Marketing communications
We may occasionally contact business contacts with news, updates or information about Font Communications and our services where we are permitted to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us at hello@fontcomms.com.
We may still contact you about existing work, contracts, enquiries or other non-marketing matters where appropriate.
Cookies and website analytics
Our website may use cookies and similar technologies to operate effectively, remember preferences, maintain security and help us understand how visitors use the site.
Some technologies may be strictly necessary for the website to work. Others, such as certain analytics or advertising technologies, may require your consent before they are used.
Where required, you will be given an opportunity to manage your preferences through our cookie controls.
More detailed information about the cookies and similar technologies used on our website should be provided through our cookie notice or cookie preference tool.
Sharing your information
We do not sell personal information. We may share personal information where necessary with:
Our employees and consultants
Clients where this is necessary to deliver our services
website, IT, hosting and technology providers
Email, communications and CRM
Professional advisers including accountants, lawyers and insurers
Research, consultation, design, events or other specialist suppliers working with us
Regulators, public authorities, courts or law-enforcement bodies where required by law
Where third parties process personal information on our behalf, we require them to handle it appropriately and securely.
Recruitment
If you apply for a role with Font Communications, we may collect information including your contact details, CV, employment history, qualifications, references and information generated during the recruitment process.
We will use this information to assess your application, communicate with you and manage our recruitment process.
We will only retain recruitment information for as long as reasonably necessary, subject to any legal requirements and any consent you have given us to retain your details for future opportunities.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual or reporting requirements.
Retention periods vary depending on the type of information and our relationship with you.
When information is no longer required, we will delete it, anonymise it or securely dispose of it.
How we protect your information
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.
Access to personal information is limited to people who have a legitimate business need to use it. No internet-based service can be guaranteed to be completely secure, however, and you provide information online at your own risk.
Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain types of processing, including some processing based on legitimate interests and direct marketing
Request the transfer of certain information to you or another organisation
Withdraw consent where we rely on consent
Raise a concern about how your personal information is being used
These rights are subject to certain legal conditions and exemptions.
To exercise any of your rights, please contact us at hello@fontcomms.com. We may need to ask you for information to confirm your identity before dealing with your request.
Complaints
If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office, the independent regulator for data protection. Further information is available at ico.org.uk.
Links to other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy information before providing them with personal information.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our business, our website, the services we use or applicable law.
The latest version will always be published on our website, together with the date it was last updated.
Contact us
If you have any questions about this privacy policy or how Font Comms uses personal information, please contact:
Font Comms
Work Life, CORE
Brown Street
Manchester
M2 1DH
Email: hello@fontcomms.com